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The XFINITY On Campus Support team will continue to update this article as we learn the best troubleshooting methods for the Roku Beta service since it is a Learn how to reboot your Xfinity X1 TV box as well as how the guide, settings and If your TV Box does not have a Power button (includes XG1v4 DVR TV Verifying that your TV listings are up to date ensures that your DVR always records your favorite shows. Comcast's XFINITY service has a dedicated listings The on-screen TV guide typically displays programming information two to 10 The “not authorized” message displays, you've tuned into a channel that's not 26 Aug 2018 @Dhawkin2 wrote: The channel guide is not loading. Same shows on other tv's. Have you tried a tech visit? I am not a Comcast Employee. [X1-X2] Xfinity X1 Guide problems. I bounce back and forth between UVerse and Comcast at my home every 18 to 24 months. I am currently 20 Nov 2017 Having problems with your universal remote control? Learn some tricks for resolving the most common issues with these steps. Learn how to troubleshoot remote control buttons that don't work. If you have an Xfinity remote and the buttons are not responding or performing as expected During this time, the channels themselves should work but the info will read To Be Announced If it has been more than one (1) hour and your guide still says To Be Announced, Why is my on-screen menu or guide not working properly?