Introduction to the Training Manual Page 2 overview of the roles that facilitators perform and Chapter 3 provides information about the knowledge, skills, and core competencies that facilitators need to be effective, as well as the characteristics of good facilitators. In Chapter 4, we provide an overview of the phases of the productivity. Therefore, this communication skills training module will help to improve communication among the managers and workers for enhanced, competitive and successful performance of the organization. - To understand the process necessary for effective communication. COMMUNICATION Developing effecTIve communication skills Presented by: Linda Mendoza USC Kortschak Center for Learning and Creativity . Learning objectives for communication skills • To build active listening skills that improve lines of communication with others. Effective communication in training is expected to use verbal and non-verbal communication. Verbal communication is communication using verbal symbols/ words verbally. Non-verbal communication is the kind of communication not using verbal words, but gestures, body language, facial expressions, and eye contact. Improve your methods of communication with this communication skills training course. Be clear, confident, convincing and persuasive. You should attend this effective communication skills course, if you: the training manual was easy to read and understand. The trainer's presentation was Effective Communication Skills More testimonials This training course can also be reffered to as a business communication course and covers aspects of corporate communication training courses to help with training effective communication fundamentals. Communication Skills Training Notes. What you need to say/do. Display . On a flip chart write the 5 Strategies of Effective Communication and their examples. Discuss with the group each of the strategies and ask them to share their experiences. Effective Communica